Privacy Policy for Clearautoglass
Effective Date: May 23, 2026.
You trust us with the safety of your vehicle. You need to trust us with your personal information. We operate an award-winning auto glass repair shop. Our focus is flawless clarity on the road. We apply that exact same standard to our business practices.
We wrote this privacy policy in plain English. We stripped out the confusing legal jargon. You deserve to know exactly what happens when you submit a quote request or browse our website. We do not hide our practices behind dense paragraphs.
We fix windshields, not data broker networks.
This document explains what data we collect. It outlines how we store it. It details your rights regarding your personal information. Read it carefully so you understand our operational reality.
The Information You Provide Directly
We collect specific details when you interact with our business. You might fill out our online contact form. You might request a quote for a windshield replacement on a 2015 Honda CR-V. You might call us to schedule an appointment.
During these interactions, we ask for your name, phone number, email address. We require your vehicle identification number. We often ask for photos of the rock chip or shattered glass. We collect your insurance policy details if you want us to handle the claim.
We need this information to do our jobs. We cannot order the correct OEM glass without your vehicle details. We cannot route an insurance claim without your policy number. This data removes the friction from the repair process.
Real transparency. No hidden clauses. Zero legal double-talk.
The Information We Collect Automatically
Our website collects technical data automatically while you browse clearautoglasss.com. This happens in the background. We log your IP address. We record your browser type and operating system. We note the exact time you accessed our site.
We track your navigation path through our pages. We see if you read our guide on avoiding untimely glass repairs. We monitor how long you stay on the page detailing our Best of Denton County award. We track which external links you click.
This automatic collection relies on standard web technologies. We use cookies and server logs. You can disable cookies in your browser settings. Doing so will not prevent you from reading our content or calling us for a repair.
How We Use Your Details
We use your personal data for highly specific business operations. We schedule your repair. We order your glass. We process your payment. We send you appointment reminders via email or text message.
We use your vehicle data to calibrate your Advanced Driver Assistance Systems. Modern windshields house complex cameras. We must input your exact vehicle specifications into our diagnostic tools to ensure uncompromised safety. We retain these calibration logs for warranty purposes.
We use your browsing data to improve our website. We monitor the signal through the noise. If hundreds of visitors read our rock chip repair tips but leave immediately, we know that page needs a rewrite. We use analytics strictly to improve content quality.
We never use your contact information to spam you. We do not send daily marketing blasts. We only contact you regarding your specific auto glass service or warranty claim.
Cookies and Web Analytics
Cookies are small text files placed on your device. They help our website function correctly. We use essential cookies to keep our contact forms secure. We use functional cookies to remember your preferences if you return to our site.
We rely on Google Analytics and Google Search Console. These third-party tools give us high-resolution visibility into our website traffic. They aggregate visitor behavior. They show us which search terms bring people to our site.
These analytics tools place their own cookies on your browser. They process your IP address to determine your general geographic location. We want to know if our visitors are actually in the greater Grand Rapids area. We do not use these tools to track your identity across the internet.
Third-Party Service Providers
We do not sell your personal information. We never rent your data to marketing agencies. We only share your details with trusted partners who help us run our auto glass business.
We share necessary data with your auto insurance provider. When you file a glass claim, we must transmit your policy number, vehicle details, damage photos. We share payment information with our secure merchant processors to handle your credit card transaction.
We use third-party software to manage our shop schedule. These vendors host our customer database on secure servers. They operate under strict confidentiality agreements. They are legally prohibited from using your data for their own purposes.
Data Retention Timelines
We keep your service records for the lifetime of your vehicle. We offer a lifetime guarantee on our workmanship. We must retain your original invoice and vehicle details to honor that warranty. If your rear glass leaks three years after we install it, we need the record to fix it.
We purge general contact form submissions after one year if they do not result in a booked appointment. We do not clutter our database with old quote requests.
We configure our analytics tools to delete user-level data automatically after 14 months. We only keep aggregate traffic reports permanently. These reports contain no personally identifiable information.
Your Privacy Rights
You own your data.
You have the right to know exactly what information we hold about you. You can request a full copy of your customer file. You can ask us to correct any inaccurate details regarding your vehicle or contact information. We fix these errors immediately.
You have the right to request deletion of your personal data. Send us an email. We will erase your profile from our marketing and communication systems. We will remove your browsing history from our identifiable logs.
We must deny deletion requests for specific legal reasons. We cannot delete invoices or payment records. The IRS requires us to keep financial transaction data. We cannot delete warranty records tied to safety calibrations.
Security Protocols
We protect your digital information with the same intensity we protect your physical vehicle. Our website uses standard SSL encryption. Any data you submit through our contact forms travels over a secure connection.
We restrict access to our customer database. Only employees who actively need your information to perform a repair can view your file. Our technicians see your vehicle details. Our billing department sees your payment status.
We secure our physical shop locations. We lock filing cabinets containing paper invoices. We train our staff on proper data handling procedures. No system is completely impenetrable. We promise to notify you immediately if we discover a data breach.
External Links and Third-Party Sites
Our website contains links to external resources. We link to auto manufacturer safety guidelines. We link to our Best of Denton County award page. We link to industry standards regarding urethane cure times.
We do not control these external websites. We do not govern their privacy practices. Once you click a link and leave clearautoglasss.com, our privacy policy no longer applies. Read the privacy statements of any external site you visit.
Children’s Privacy
Our services are strictly for licensed drivers and vehicle owners. We do not knowingly collect personal information from anyone under the age of 16. Our website content targets adults seeking auto glass repair.
If you are a parent and believe your child submitted personal details through our contact form, reach out to us. We will locate the submission. We will delete it from our servers immediately.
Changes to This Policy
Business operations evolve. Technology changes. We update this privacy policy when we implement new software or alter our data practices. We post the revised document directly to this page.
We update the effective date at the top of the page when we make changes. We do not send individual emails for minor typographical updates. We encourage you to review this page periodically to stay informed.
Contact Us About Your Data
We welcome your questions about our privacy practices. If you spot a blind spot in our policy, tell us. If you want to exercise your data rights, reach out. We answer our own emails. We do not use automated bots to handle privacy concerns.
- Email: [email protected]
- Phone: 616-453-9472
- Mailing Address: Privacy Team, Clearautoglass, Grand Rapids Area
We respond to all privacy inquiries within three business days. We take your concerns seriously. We value your trust.